1. What do I receive when I order a pet memorial print?

You will receive a high-resolution digital file of your custom pet memorial portrait. This allows you to print it locally at your convenience.

2. How long does it take to receive my digital file?

Your completed portrait will be delivered to your email within 24 hours after purchase.

3. What sizes are available?

You can select your preferred size when ordering. Common print sizes include 8×10, 11×14, 16×20, 18×24, and 24×36 inches.

4. How do I print my digital file?

You can print your portrait at home, at a local print shop, or through an online printing service. We recommend using high-quality paper or canvas for the best results.

5. Can I request changes to my portrait?

Yes! A preview will be sent to your email for approval. If you’d like any adjustments, you can request revisions before final delivery.

6. What payment methods do you accept?

We accept PayPal and all major credit/debit cards. Card payments are securely processed through PayPal—no account is needed.

7. Do you offer refunds?

Due to the nature of digital products, we do not offer refunds. However, if you have any concerns with your order, please reach out, and we’ll work to make it right.

8. Can I order a portrait as a gift for someone else?

Absolutely! A pet memorial portrait makes a thoughtful and heartfelt gift. You can provide the recipient’s email at checkout or forward the digital file to them.

9. What types of pets do you create portraits for?

We create portraits for all pets—dogs, cats, birds, horses, rabbits, and more!

10. How do I contact you if I have more questions?

You can reach us via Instagram, Facebook, or email at [email protected], and we’ll be happy to assist you.