Shipping and Delivery Policy

Effective Date: January 1, 2025

At Samuel’s Pet Studio, every canvas is custom-made with care. Here’s everything you need to know about how and when your art will arrive.

1. Proof Approval Process

Once you place your order and share your pet’s photo, we’ll create your custom artwork and send a proof via email within 24–48 hours.

You’ll have the chance to request unlimited edits until you’re fully satisfied.
We will not proceed to print without your final approval.

2. Shipping Timeline

After you approve your artwork, we’ll begin production and ship your canvas.
Your order will be delivered to your door within 5–8 business days (excluding weekends and holidays).

3. 🇺🇸 Shipping Area

We currently ship within the United States only.

All orders come with tracking so you can follow your delivery every step of the way.

Shipping is FREE across all U.S. states.

4. Shipping Partner

Your canvas is printed and shipped by our trusted production partner, JONDO Ltd, located at:

22700 Savi Ranch Parkway, Yorba Linda, CA 92887

They ensure top-tier print quality and reliable, fast shipping.

5. Delivery Issues

If your canvas arrives damaged or you receive the wrong item, please email us within 48 hours of delivery at [email protected]. Include:

• A photo of the damage or issue
• Your order number
• A brief description of the problem

We’ll make it right.

6. Contact Us

Your satisfaction is our priority. If you have any concerns, please feel free to contact us at [email protected], and we will do our best to resolve any issues.

Thank you for choosing Samuel’s Pet Studio! We appreciate your trust in us to create a special and meaningful portrait of your beloved pet.